THE REFINERY Accessibility Statement
Updated: February 2026.
General
THE REFINERY is committed to ensuring that our online store is accessible to all visitors, including those with disabilities. We have invested significant resources to help ensure that our website is made easier to use and more accessible for people with disabilities. We believe that every person has the right to access information, shop, and participate in commerce with dignity, equality, comfort, and independence.
Our Accessibility Commitment
We are continuously working to improve the accessibility of our website to meet WCAG 2.1 Level AA standards. Our team regularly reviews and updates our site to ensure compliance with modern web accessibility guidelines.
Accessibility Features Available
• Keyboard Navigation: The entire site is fully keyboard navigable
• Screen Reader Support: Our site is compatible with major screen readers including NVDA, JAWS, and VoiceOver
• Color Contrast: All text maintains sufficient contrast ratios for readability
• Responsive Design: Our site is fully responsive and works on all devices and screen sizes
• Alt Text for Images: Product images include descriptive alt text for screen readers
• Accessible Forms: All forms are properly labeled and easy to navigate
• Accessible Checkout: Our payment and checkout processes are fully accessible
• SEA Accessibility Widget: An accessibility menu is available on all pages to provide additional adjustment options for visitors
How to Use the Accessibility Menu
The SEA Accessibility Widget provides 25+ accessibility adjustment options including:
• Text-to-speech functionality
• Font size adjustments
• Color and contrast controls
• Brightness and dyslexia-friendly font options
• Keyboard navigation guides
To access the menu, look for the accessibility icon (usually located at the bottom right of your screen) or press Tab when the page loads to access keyboard shortcuts.
Known Issues & Our Commitment
While we strive for full accessibility compliance, we recognize that web accessibility is an ongoing process. If you encounter any accessibility issues or barriers on our site, please contact us immediately so we can work to resolve them.
Contact Information
If you have any accessibility concerns or would like to report an issue, please contact us at:
Email: info@shop-therefinery.com
Phone: 870-336-7300
We are committed to resolving accessibility issues promptly and welcome feedback from our customers on how we can improve accessibility.
Technical Standards
Our website aims to conform to:
• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
• Americans with Disabilities Act (ADA) Standards
• Section 508 of the Rehabilitation Act
• European Accessibility Act (EAA)