Shipping + Returns

RETURN POLICY

You may exchange or return any unworn, unwashed, or defective merchandise within 14 days of the ship date. We will NOT accept returns after the 14 day mark, no matter the circumstances. Once we receive the return, we will then offer a refund, or an exchange option. We urge you to please not place an order unless you feel you can abide by this policy.

ALL SALE ITEMS ARE FINAL SALE! We do not accept returns or exchanges on sale items.  

Prices of goods, services, delivery, and other charges displayed on The Refinery's website are current at the time of display. These prices are subject to variation without notice. We will always try to be as accurate as we can listing our products accurate, current, and error free. 

In addition, we urge you to OPEN YOUR PACKAGES WITH CAUTION as we cannot be held responsible for any damages that may occur once the product(s) leave our store. We do reserve the right to refuse any return that we feel are not compliant with our policies. 

Please download our return and exchange form here.

 

SHIPPING + PROCESSING

All orders will be processed in the order they are received.  All packages are shipped via USPS Priority Mail. Once shipped, orders are generally received within 1-3 business days, with the exception of a few locations. We do not ship on Saturdays, Sundays, or holidays.

 

STILL HAVE QUESTIONS?

Customer Service can be reached via email at the_refinery@icloud.com. We will respond to all inquiries within 1-3 business days. If you need to immediate assistance about an order, please call us at 870-336-7300.