Shipping + Return Policy

SHIPPING + PROCESSING:

All orders will be processed in the order they are received.  Processing of orders can take up to 1 full business day. If you choose in store pick up, these items can usually be picked up the next business day. However, we will send an email when the order is ready.  For orders being shipped, we ship whichever method you selected (First Class Mail or Priority Mail). Once shipped, orders are generally delivered within 1-3 business days, with the exception of a few locations. We do not process, fulfill, or ship orders on Friday, Saturdays, Sundays, or holidays. Store pick up orders must be picked up within 2 weeks of ordering. If you do not pick up your order within that 2 week time, it will be donated.


RETURN POLICY

ITEMS PURCHASED DURING THE EASTER SALE FOR 30% OFF ARE FINAL SALE. NO RETURNS OR EXCHANGES! 

You may exchange or return any unworn, unwashed, and or defective merchandise within 14 days of the delivery date. We reserve the right to refuse a return if these conditions are not met.  We will NOT accept returns after the 14 day mark, no exceptions. Once we receive the return, we will then offer a refund or an exchange option. 

We do not accept returns on the following items:

  • Items purchased with a discount/promo code
  • Sale items
  • Jewelry
  • O-Rings (Keychain)
  • Sunglasses
  • Hair Accessories / Hats
  • Bralettes / Bodysuits

You are responsible for return shipping costs. We do not provide a shipping label. To continue with a return, please download our return and exchange form here

If you live in or around Northeast Arkansas and wish to return your item(s) to the store, please feel free to bring your return to our storefront located at 2303 Red Wolf Blvd., Ste A, Jonesboro AR 72401.

Please allow up to 5 business days for return processing.


DAMAGED ITEMS:
If you receive a damaged or defective item, please email info@shop-therefinery.com within 5 days of delivery. Please include a picture of the damage and your order number.

In addition, we urge you to OPEN YOUR PACKAGES WITH CAUTION as we cannot be held responsible for any damages that may occur once the product(s) leave our store. 

LOST PACKAGES:

The Refinery is not responsible for lost or stolen packages. Once your tracking notification has been sent and the package has been picked up from our store, all issues with shipping fall on the carrier. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If your tracking status says "delivered" and the package is not there, wait a day or so to see if the delivery status was updated by USPS a day early (it happens!) If you believe your package may have been lost or stolen, please contact your local USPS to resolve the problem, or visit this web address for more ways to fix this issue: https://www.usps.com/help/missing-mail.htm


MISC:

Prices of goods, services, delivery, and other charges displayed on The Refinery's website are current at the time of display. These prices are subject to variation without notice. We will always try to be as accurate as we can listing our products accurate, current, and error free.

STILL HAVE QUESTIONS?
Customer Service can be reached via email at info@shop-therefinery.com. We will respond to all inquiries within 1-3 business days. If you need to immediate assistance about an order, please call us at 870-336-7300.