Shipping + Returns


You may exchange or return any unworn, unwashed, or defective merchandise within 14 days of the ship date. We will NOT accept returns after the 14 day mark. Once we receive the return, we will then offer a refund, or an exchange option. 

ALL SALE ITEMS are final sales! We do not accept returns or exchanges on sale items.  

In addition, we urge you to OPEN YOUR PACKAGES WITH CAUTION as we cannot be held responsible for any damages that may occur once the product(s) leave our store. We do reserve the right to refuse any return that we feel are not compliant with our policies. 

Please download our return and exchange form here.



Due to our fast pace moving inventory we have to be strict on our 14 day policy. No matter the circumstances, we WILL NOT accept any returns past our 14 day mark. We urge you to please not place an order unless you feel you can abide by this policy.


Prices of goods, services, delivery, and other charges displayed on The Refinery's website are current at the time of display. These prices are subject to variation without notice. We will always try to be as accurate as we can listing our products accurate, current, and error free. 



All orders will be processed in the order they are received.  All packages are shipped via USPS Priority mail. Once shipped, orders are generally received within 1-3 business days, with the exception of a few locations. We do not ship on Saturdays, Sundays, or holidays.

Please note on our Pullover shipments:
We are currently sold out in the store, but are holding all 3 colors and all sizes of each for customers who wish to come in and check the fit.  Our next re-supply delivery is on Thursday, November 30, 2017.  We will process on a first to order, first to ship basis.  Our next re-supply (AND FINAL SHIPMENT) is coming the week of December 11-15.  We will process all orders by December 18 so that they arrive BEFORE Christmas.  Thank you in advance for your patience with the pullovers.



Customer Service can be reached via email at the_refinery@icloud.com. We will respond to all inquiries within 1-3 business days. If you need to immediate assistance about an order, please call us at 870-336-7300.