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Shipping + Returns

RETURNS

You may exchange or return any unworn, unwashed, or defective merchandise within 14 days of the ship date. We will NOT accept returns after the 14 day mark. Once we receive the return, we will then offer a refund, or an exchange option. 

ALL SALE ITEMS are final sales! We do not accept returns or exchanges on sale items.  

In addition, we urge you to OPEN YOUR PACKAGES WITH CAUTION as we cannot be held responsible for any damages that may occur once the product(s) leave our store. We do reserve the right to refuse any return that we feel are not compliant with our policies. 

Please download our return and exchange form here.

 

POLICY

Due to our fast pace moving inventory we have to be strict on our 14 day policy. No matter the circumstances, we WILL NOT accept any returns past our 14 day mark. We urge you to please not place an order unless you feel you can abide by this policy.

 

Prices of goods, services, delivery, and other charges displayed on The Refinery's website are current at the time of display. These prices are subject to variation without notice. We will always try to be as accurate as we can listing our products accurate, current, and error free. 

 

SHIPPING + PROCESSING

All orders will be processed within 3 days from the original order date and time, and will be shipped within 3 days maximum. A shipment confirmation will be emailed once your package is on it's way, and all packages are shipped via USPS Priority mail. Once shipped, orders are generally received within 2-3 business days, with the exception of a few locations. We do not ship on Saturdays, Sundays, or holidays. 

  

STILL HAVE QUESTIONS?

Customer Service can be reached via email at the_refinery@icloud.com. We will respond to all inquiries within 1-3 business days. If you need to immediate assistance about an order, please call us at 870-336-7300.