Shipping + Returns

RETURN POLICY

You may exchange or return any unworn, unwashed, and or defective merchandise within 14 days of the delivery date. We reserve the right to refuse a return if these conditions are not met.  We will NOT accept returns after the 14 day mark, no exceptions. Once we receive the return, we will then offer a refund or an exchange option. 

We do not accept returns on the following items:

  • Items purchased with a discount code
  • Sale items
  • Jewelry
  • O-Rings (Keychain)
  • Sunglasses
  • Hair Accessories / Hats
  • Bralettes / Bodysuits

Prices of goods, services, delivery, and other charges displayed on The Refinery's website are current at the time of display. These prices are subject to variation without notice. We will always try to be as accurate as we can listing our products accurate, current, and error free. 

In addition, we urge you to OPEN YOUR PACKAGES WITH CAUTION as we cannot be held responsible for any damages that may occur once the product(s) leave our store. 

You are responsible for return shipping costs. We do not provide a shipping label. 

To continue with a return, please download our return and exchange form here.  If you live in Jonesboro, AR, please feel free to bring your return to our storefront located at 2303 Red Wolf Blvd., Ste A, Jonesboro AR 72401.

Please allow up to 5 business days for return processing.

SHIPPING + PROCESSING

All orders will be processed in the order they are received.  All packages are shipped via USPS Priority Mail. Once shipped, orders are generally received within 1-3 business days, with the exception of a few locations. We do not ship on Saturdays, Sundays, or holidays.

 

STILL HAVE QUESTIONS?
Customer Service can be reached via email at the_refinery@icloud.com. We will respond to all inquiries within 1-3 business days. If you need to immediate assistance about an order, please call us at 870-336-7300.