SHIPPING + PROCESSING:
All orders will be processed in the order they are received. Processing of orders can take up to 1-2 business days, but please allot extra time during sales and holiday weekends.
If you choose LOCAL PICK UP, these items can usually be picked up the same day or next business day. However, we will send an email when the order is ready. Store pick up orders must be picked up WITHIN 2 WEEKS.
For orders being shipped, we ship USPS Priority Mail. Once shipped, orders are generally delivered within 1-3 business days, with the exception of a few locations. Please be patient with the USPS during holiday times.
We do not process, fulfill, or ship orders on Friday, Saturdays, Sundays, or holidays.
You may return any unworn, unwashed, and or defective merchandise within 14 days of the delivery date. We reserve the right to refuse a return if these conditions are not met. We will NOT accept returns after the 14 day mark, no exceptions. Once we receive the return, we will then offer an E-giftcard equal to the items value.
We do not provide a shipping label. Please return items in proper shipping materials such as poly mailers or a box. To continue with a return, please download our return and exchange form here. If you live in or around Northeast Arkansas and wish to return your item(s) to the store, please feel free to bring your return to our storefront located at 2206 East Highland Ave, Suite 420 Jonesboro AR 72401. Please allow up to 5 business days for return processing.
We do not accept returns on the following items:
- Items purchased with a discount of 30% or more
- Sale / Clearance items
- Accessories (Bags, Jewelry, Sunglasses, Hats, Hair Accessories, Key Chains)
- BRUMATE + Drinking cups
- Bralettes / Bodysuits
- Swim Suits
Our return form can be found HERE.
If the item you ordered is out of stock, we will refund your original payment method. Per Shopify, refunds can take up to 7 business days to reflect back to your account. Exact processing will vary bank to bank.
If you receive a damaged or defective item, please email email@example.com within 5 days of delivery. Please include a picture of the damage and your order number.
In addition, we urge you to OPEN YOUR PACKAGES WITH CAUTION as we cannot be held responsible for any damages that may occur once the product(s) leave our store.
The Refinery is not responsible for lost or stolen packages. Once your tracking notification has been sent and the package has been picked up from our store, all issues with shipping fall on the carrier. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If your tracking status says "delivered" and the package is not there, wait a day or so to see if the delivery status was updated by USPS a day early (it happens!) If you believe your package may have been lost or stolen, please contact your local USPS to resolve the problem, or visit this web address for more ways to fix this issue: https://www.usps.com/help/missing-mail.htm
Prices of goods, services, delivery, and other charges displayed on The Refinery's website are current at the time of display. These prices are subject to variation without notice. We will always try to be as accurate as we can listing our products accurate, current, and error free.
STILL HAVE QUESTIONS?
Customer Service can be reached via email at firstname.lastname@example.org. We will respond to all inquiries within 1-3 business days. If you need to immediate assistance about an order, please call us at 870-336-7300.